Refund policy
Gary’s Off Road – Return & Refund Policy
By completing a purchase on this website, you agree to the following return and refund terms.
Vehicle Accessories & Parts – Final Sale
All vehicle accessories, parts, and off-road equipment are final sale and non-returnable.
This includes (but is not limited to):
- Bumpers
- Winches
- Lighting
- Suspension components
- Wheels & tires
- Mounted kits
- Special-order or made-to-order items
- Any installed or attempted-to-install items
Because these products are vehicle-specific and may be special ordered or installed, we do not offer refunds, exchanges, or store credit on these items.
Apparel & Merchandise
Apparel items (shirts, hoodies, hats, etc.) may be returned within 14 days of delivery if:
- They are unworn, unwashed, and unused
- They are in original condition with tags attached
Eligible apparel returns qualify for:
-
Size exchange, or
- Store credit only
No cash, credit card, or original-payment refunds are issued for apparel.
Damaged or Defective Items
If an item arrives damaged or defective, you must contact us within 24 hours of delivery with photos of the issue. We will review and determine whether a replacement or store credit is appropriate.
Shipping & Handling
Shipping charges are non-refundable. Return shipping (when approved) is the responsibility of the customer.